Returns & Exchanges
Returns & Exchanges
We are dedicated to providing an enjoyable shopping experience for you.
Each product undergoes a meticulous Quality Inspection Process before we send it out. This is to ensure you receive only the best from us.
Before you make a purchase, please make sure to check your measurements carefully. Since sizing varies across different items, we recommend looking at the size charts on our product pages for guidance. If you come across a product without a size chart, do not hesitate to reach out to us via the "Chat" feature for real-time assistance.
Should you find yourself with an item that is defective, damaged, not in the size you ordered, or not what you were expecting, we encourage you to contact our customer support team at your earliest convenience. We promise to provide you with a resolution within 1 working day. It's important to note that returns or exchanges without the issues mentioned above will not be processed unconditionally.
For returns, items must be sent back to us. We will process your return and issue a refund within 10 working days after receiving the item(s). Please understand that shipping fees are not refundable as they represent the cost of shipping service. Our return policy is valid for 15 days after your purchase, after which our services will no longer be available.
Return Guidelines
Items such as underwear, bodysuits, swimwear, and accessories cannot be returned or refunded for hygiene reasons. All returned items must be in their original state, unworn and unused. We will not accept returns of items that have been damaged, washed, or altered. Before sending back any items, please inform our customer service of your intent and the reasons for the return. Please note, the cost of return shipping must be covered by you as we do not accept Freight To Collect (FTC) for returned packages. Items purchased with a discount code are not eligible for returns or exchanges. If your purchase was made using a combination of a discount code and another payment method, only the portion of the payment exceeding the discount code value is eligible for a refund.
How to Process a Return
- Initiate your return by contacting our Customer Service team. Your message should include: Your Account Email Address, A Detailed Description of the Issue, Your Request, and Photos for Evidence.
- Wait for our confirmation before you send back your order.
- Ship the returning package to the address we provide, then inform us of the tracking number via email.
- We will process a refund automatically within 10 working days after receiving and inspecting the returned item(s).
*Please be aware that not all requests for returns are automatically approved. We advise you to review our detailed Refund and Return Policy to understand the conditions under which returns are accepted.
Getting in Touch
For any assistance, start by providing your order account email address and order number. Then, describe your issue in detail. For items that are defective, incorrect, or not as described, kindly provide us with clear photographic or video evidence. Make sure to confirm all return details via email with our Customer Service team before you dispatch any items.
Email: noyasmith@hotmail.com
*Please note: At present, we do not provide a free return service, meaning the return and exchange shipping fees will be your responsibility. To ensure a successful return process, we recommend using a standard shipping service that offers tracking.
Timeline for Resolution
Upon receipt of your returned item(s), we require 5 business days to process your case. A refund will then be issued automatically within the next 10 working days.
For additional support, reach out to noyasmith@hotmail.com. We are committed to assisting you and aim to respond to all inquiries within 24 hours.